We're here for you. Whether you have questions about your order, need help choosing a product, or want to share feedback, our dedicated customer support team is ready to assist. We're committed to responding quickly and making sure you feel supported every step of the way.
How to Reach Us
We've made it easy to connect with our team through multiple channels. Choose whichever works best for you:
Live Chat
Get instant support when you need it most
Our live chat is available on our website and lets you connect with our team in real-time. This is perfect for quick questions or when you need immediate assistance. Look for the chat button on our homepage—our team will be right there to help.
Send us a detailed message anytime
Prefer to take your time explaining what you need? Send us an email at [email protected] and we'll get back to you promptly. This channel is ideal for:
Order inquiries
Product recommendations
Returns and refunds
Account issues
Detailed questions or feedback
We typically respond to emails within one business day.
Social Media
Join the conversation on your favorite platform
We're active on Facebook and Instagram and love connecting with our community. Feel free to reach out to us through direct messages or comments—we check our messages regularly and are happy to help.
This is also a great way to stay updated on new products, exclusive offers, and community highlights.
Facebook: @merodacosmetics
Instagram: @merodacosmetics
What We Can Help With
Our customer support team is equipped to assist with:
✓ Order Questions – Tracking, delivery, or payment issues
✓ Product Guidance – Finding your perfect shade or learning about ingredients
✓ Returns & Refunds – Using our 100% Money Back guarantee
✓ Account Issues – Login problems, rewards questions, or account merging
✓ Technical Support – Website or checkout issues
✓ General Feedback – We'd love to hear your thoughts on our products and service
Before You Contact Us
To help us assist you faster, here's what you might want to have ready:
Your order number (if the inquiry is about a specific purchase)
Your email address associated with your account
A clear description of what you need help with
Any relevant order details (date of purchase, product name, etc.)
Our Working Hours
Monday – Friday, 9:00 AM – 5:00 PM (Amsterdam Time)
Our customer support team is available during these hours to assist you. If you reach out outside these hours, don't worry—our AI assistant Rosa will try to help while you wait.
Response Times
We're committed to getting back to you quickly:
Live Chat: Available Monday – Friday, 9 AM – 5 PM AMS
Email: We respond within one business day during business hours
Social Media: We check messages during business hours (Monday – Friday, 9 AM – 5 PM AMS)
Weekend Support: If you message us over the weekend, our AI assistant Rosa will do her best to help you while our team is away. We'll also follow up when we're back on Monday morning.
Our Commitment
At Meroda, your satisfaction is our priority. We stand behind our 100% Money Back guarantee—if you're not happy with your purchase, we'll make it right. Our team is here to ensure your experience is seamless, from browsing to checkout to after your purchase arrives.
We genuinely value your feedback and use it to continuously improve our products and service. Don't hesitate to reach out—we're ready to help.
Ready to chat? Reach out to us today via your preferred channel. We can't wait to help you discover or love your Meroda essentials even more.