We stand behind every product that leaves our hands. If your order arrives damaged or incorrect, we're here to make it right—no stress, no hassle.
Here's What to Do:
Step 1: Act Within 30 Days
Report your issue within 30 days of receiving your order. This is your consumer protection window, and we want to help.
Step 2: Gather Evidence
Take clear photos of the damaged item or incorrect product. Show the damage or the issue clearly—this helps us resolve it quickly and prevents similar problems in the future.
Step 3: Reach Out
Contact us via:
The chat button on our website, or
Email us at [email protected]
Share the following details:
Your order number
Clear photos of the issue
A brief description of what happened
If your product appears faulty, include a photo or video showing the problem. For damaged items, we may also ask for the LOT number printed on the packaging.
Step 4: We'll Handle It
We'll send you a replacement or issue a full refund—your choice. If your order is a bundle or multi-pack, we'll replace or refund only the affected item.
Why We Do This:
Your confidence in Meroda matters. We continuously improve our products based on customer feedback, so your experience helps us serve you better. Plus, our 100% Money Back Guarantee means you can try our products risk-free. If anything isn't right, we'll make it right.
Need support? Reach out via chat or email anytime. We're ready to support your beauty journey.