Receiving a new order should be exciting, but we understand how frustrating it can be when a product arrives damaged. At Meroda Cosmetics, we are committed to ensuring your satisfaction, and we’re here to make things right.
What to Do If You Receive a Damaged Item
Step 1: Contact Us Immediately
If your order appears damaged in transit or the carton looks tampered with, report the issue to us immediately. To initiate a successful investigation with our shipping center or partners, you must notify us within 7 days of receipt.
Use our help but and select the appropriate category to provide all necessary details.
A member of our customer support team will review your request and respond within 48 hours.
Step 2: Provide Clear Photos
To help us assess the issue, take clear photos from multiple angles, including:
The damaged product
The shipping box (inside and outside)
The shipping label
We photograph every order before sealing the package, so these images help us compare and verify any damage for a faster resolution.
Step 3: Resolution Options
Once we review your case, we will determine the best solution. If the damage is due to a factory defect or shipping mishandling, we will send you a replacement at no extra cost.
Your satisfaction is our priority, and we appreciate your cooperation in helping us resolve the issue efficiently. Let us know as soon as possible so we can make it right!
Why Your Feedback Matters
✔️ Quality Assurance – Helps us identify any production or shipping issues.
✔️ Continuous Improvement – Allows us to refine packaging and logistics.
✔️ Customer Satisfaction – Ensures that you receive a product that meets our standards.
We want to restore your confidence in our brand and ensure your next experience with Meroda Cosmetics is nothing short of perfect. If you ever need assistance, our customer service team is ready to help. Thank you for your patience and for choosing Meroda Cosmetics—we appreciate you!