At Meroda Cosmetics, we’re committed to ensuring your satisfaction with every purchase. If you’re considering returning an item, please read the following carefully.
Contact Us First – Returns Must Be Authorized
To initiate a return, you must first speak to our Customer Support Team. They will guide you through the process and let you know if your situation qualifies under our return policy.
⚠️ Important: Returns sent without prior authorization will be discarded and will not be eligible for a refund.
You can reach our support team via:
Live Chat
To start a live chat with our support team, simply click the chat icon in the bottom-right corner of your screen:
Our team is ready to assist you in real time. Whether you have a question about an order, a product, or a return—we’ve got you covered!
Email: [email protected]
A Sustainable Approach to Returns
We aim to reduce returns to minimize our environmental impact. That’s why we only accept returns in specific cases. Most concerns are already covered by our 100% Product Guarantee, so please speak with an agent—they’ll ensure you're satisfied without needing to send anything back.
Don’t Use Internet Addresses for Returns
Please do not return items to addresses found online. There is outdated or incorrect information on the internet, and using the wrong address will put your refund at risk.
To ensure a smooth return process, always get the correct instructions directly from our team.