At Meroda Cosmetics, we’re committed to delivering exceptional customer service. While our Help Centre is designed to answer many of your questions, we understand that sometimes you may need a bit more help. That’s where our support team comes in — and we’re always happy to assist.
Start a Conversation Through Our Help Widget
For the fastest and most direct support, we recommend using the Help widget located in the bottom right corner of our website. Here’s how to get in touch:
Click the Help (?) icon in the bottom-right corner of any page on our website.
Search our Help Centre for your question or topic. Our smart widget will suggest relevant articles based on your search.
If you still need assistance after reviewing the articles, you’ll see the option to start a conversation with a member of our support team.
Click "Send us a message" to begin chatting. You can leave a message anytime, and we’ll get back to you as soon as possible.
We aim to respond to all inquiries within 24 hours. Please note that response times may be slightly longer during weekends and holidays.
Email Support
Prefer to reach out via email? No problem! You can contact us at [email protected]. Please include:
Your full name
A detailed description of your inquiry or issue
Any relevant order numbers or screenshots (if applicable)
Our team will get back to you as quickly as possible.
Check the Help Centre First
Before reaching out, we encourage you to explore our Help Centre. It’s packed with helpful articles on topics like:
Product information
Order tracking
Shipping and delivery
Returns, refunds and exchanges information.
Many questions can be resolved quickly through these resources.
Thank you for choosing Meroda Cosmetics! We’re always here to support your beauty journey. If you have questions, don’t hesitate to reach out — we’re just a message away. 💖