Meroda Cosmetics Return & Refund Policy: Hassle-Free Shopping Guaranteed
At Meroda Cosmetics, your satisfaction is our priority. We strive to ensure a seamless shopping experience with a 100% Money Back Guarantee for our makeup products. Please review the details of our return and refund policy below.
Our 100% Money Back Guarantee
Not satisfied with your makeup product? We will refund you in full! You can also exchange your order for a product of equal value that better suits your needs. Plus, you don’t need to return the product! To help us improve our products, we kindly ask for a brief explanation of why the product didn’t meet your expectations, along with photos or videos if possible. Your feedback is invaluable in our mission to enhance our cosmetics.
What If I Am a Returning Customer with an Issue?
If you’ve purchased from us before and have an issue, we can offer a replacement or refund under the following conditions:
You report your issue within 30 days of receiving the product.
The product is damaged on arrival (photo evidence required).
The product is faulty or not working as expected (photo or video required).
Additional Notes:
Additional Notes:
We may request the LOT number of the product to investigate the issue.
If your order included a bundle or multi-pack, we can only refund/replace the specific damaged item, not the entire set.
Refunds or replacements cannot be processed for items purchased more than 30 days ago.
We do not accept returns for cosmetic products at this time.
Received a Damaged Package?
If your package appears damaged or tampered with, report it to us IMMEDIATELY (within 7 days of receipt).
We photograph every order before shipping, so we need time to verify and investigate.
Contact us through the contact form and our support team will respond within 48 hours.
Received the Wrong or a Defective Item?
If you received an incorrect or faulty product:
Take photos of the product showing the issue.
Send the images to us via the contact form along with your order details.
Our customer support team will assist you within 48 hours.
Want to Return Your Order?
Contact our support team via chat, and we’ll guide you through the return process.
Please do not send back any items without prior authorization. Due to strict health and safety checks, returns sent without following the correct procedure may not be eligible for a refund.
Important Information About Returns
If your order included any free gifts, they must be returned along with the original items.
Once your return reaches our warehouse, it may take over a week to inspect and process due to strict health and safety checks.
We cannot accept returns of opened items for hygiene and safety reasons.
If returned products are found unfit for resale during inspection, they will be safely disposed of and a refund will not be issued.
Please follow all return instructions carefully to ensure a smooth process.
Terms & Conditions
Terms & Conditions
Refund Request Period
You must initiate your refund request within 30 days of receiving the product.
Requests made beyond this period will not be eligible for a refund.
Eligible Products
This policy applies only to our makeup products.
Accessories and tools are not covered under this offer.
Bundles & Multi-Packs Exclusion
This guarantee does not apply to bundles or multi-pack purchases.
One-Time Offer for First-Time Purchases
First-Time Purchase of a Product: If this is your first time buying a specific product (e.g., a red lipstick), you are eligible for a full refund if you're not satisfied.
Trying a New Shade or Product: If you've previously purchased from us but are trying a different variation of a product (e.g., after refunding a red lipstick, you buy a pink lipstick), you can still request a refund for that new shade.
Repeat Purchases of the Same Product: If you buy the same product again (e.g., you purchase a second red lipstick after already receiving a refund for the first one), the refund policy will not apply.
Refund Processing Time
Refunds will be issued to the original payment method.
Processing may take 5-7 business days from the date of approval.
Shipping Fees
Original shipping costs are non-refundable due to third-party distribution agreements.
If your order qualified for free shipping, the shipping cost will be deducted from your refund.
Exclusions
Free gifts and promotional items are not eligible for this policy.
Any misuse or abuse of this policy will void your refund eligibility.
For non-makeup products, our standard return policy applies.
How to Contact Us
For any concerns regarding returns, refunds, or exchanges, feel free to reach out to our Customer Service Team—we’re here to help!
Disclaimer: Meroda Cosmetics reserves the right to update this policy at any time without prior notice. Any changes will take effect immediately upon posting on our website. By making a purchase, you agree to the terms outlined above. Thank you for choosing Meroda Cosmetics! We appreciate your trust and look forward to providing you with high-quality beauty products.