We know that trying a new cosmetic product can feel like a risk, which is why we offer our 100% Money Back Guarantee to give you peace of mind. Below, we’ve outlined everything you need to know about eligibility, refund requests, and important conditions to ensure a smooth experience.
Eligibility for a Refund
First-Time Purchases
Our refund policy applies only to first-time purchases of a product. If you’re trying a specific cosmetic item for the first time and it doesn’t meet your expectations, you may request a refund. However, this policy only covers one refund per unique product and does not cover the following:
Bundles
Multipacks
Cosmetic tools
This means:
If you purchase one red lipstick and are unsatisfied, you can request a refund.
If you purchase one red lipstick and one pink lipstick, both can be refunded if they were purchased for the first time.
If you purchase two red lipsticks in the same order, we can only refund one under this policy.
This ensures that our guarantee remains fair while allowing you to explore different shades and products risk-free.
Refund Request Period
Refund requests must be made within 30 days of receiving your order. Requests beyond this timeframe will not be eligible. This allows enough time for customers to try the product while keeping our refund process efficient.
Important Considerations
One-Time Refund Per Product Type
Our 100% Money Back Guarantee is designed to help new customers try our products with confidence. However, it applies only once per product SKU—meaning you can request a refund for a product you’re trying for the first time, but repeated refunds for the same product are not allowed.
Policy Misuse
We offer this refund policy in good faith, but any misuse—such as repeated refund requests for similar products or bulk orders with refund claims—will result in loss of eligibility. This ensures fairness for all customers.
We're Here to Help
If you have any questions or need assistance with your refund request, our customer service team is always happy to help. Simply reach out, and we’ll guide you through the process.
This policy is designed with your satisfaction in mind, giving you the confidence to explore new products while ensuring fairness in our guarantee. We appreciate your trust in our brand and look forward to providing you with high-quality cosmetics that you’ll love!