Returns & Refunds
Learn how to return a product, request a refund, or make an exchange. Find details on our 100% Guarantee, refund timelines, and how we handle damaged or incorrect items.
3 articles
- Returns & Refunds PolicyLearn how Meroda returns and refunds work, including the 14-day return period, hygiene rules for opened cosmetics, damaged or incorrect products, and refund processing times.
- Can I return opened cosmetics?Find out why opened cosmetics cannot be returned, when hygiene restrictions apply, and what to do if your Meroda product arrived damaged, faulty, or incorrect.
- Product Satisfaction GuaranteeLearn how the Meroda Product Satisfaction Guarantee works, when it may apply, what information to send, and how our team can help you find a solution.