Returns & Refunds Policy

We want you to feel confident about your purchase. If you change your mind, unused and unopened products may be returned within 14 days of receiving your order. Because cosmetic products are personal-use items, we generally cannot accept returns of products that have been opened, unsealed, or used for hygiene and safety reasons. However, if your product arrives damaged, is faulty, incorrect, or if another legal right applies, please contact us and we will be happy to help.

This article applies to customers who want to:

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order.

To be eligible for return, the product must be:

To ensure your right of withdrawal can be exercised successfully, please do not open the original shipping box if you intend to cancel or return your order.

After you tell us that you want to return your order, the product must be sent back without unnecessary delay and no later than 14 days after you contacted us.

Once your return is received and inspected, we will process the refund using your original payment method.

Cosmetic products are personal-use hygiene products.

For health and safety reasons, we cannot accept returns of cosmetic products that have been opened, unsealed, or used. This helps us make sure every customer receives a new and unused product.

This includes:

This does not affect your rights if the product is faulty, damaged, incorrect, unsafe, or not as described.

If your item arrived damaged, defective, or incorrect, please contact us within a reasonable timeframe after delivery.

Please include:

Once we review the information, we will arrange the appropriate solution. Depending on the situation, this may include a replacement, refund, store credit, or another remedy required by law.

Some Meroda products may be covered by our Product Satisfaction Guarantee.

This is a voluntary guarantee and is separate from your legal rights. If you are not satisfied with an eligible product, you can contact Customer Support within the applicable guarantee period.

We may ask for:

Depending on the situation, we may offer a replacement, store credit, or refund.

To keep the policy fair, repeated or excessive claims may be reviewed, and claims may be refused if misuse or abuse is suspected.

If your return is approved, Customer Support will send you return instructions.

Depending on the situation, you may receive:

Return shipping costs may be deducted from the refund unless the return is due to a defective or incorrect product.

Once your refund has been approved, it will be issued to your original payment method.

Refunds usually take 5–10 business days to appear in your account after approval. The exact timing depends on your payment provider.

Shipping costs are generally non-refundable unless the return is due to a defective or incorrect product.

If an order cannot be delivered because of an incorrect address, failure to collect the parcel, or refusal to pay applicable import duties, the parcel may be returned to sender.

In these cases:

This does not affect your rights if the delivery issue is caused by something Meroda Cosmetics is legally responsible for.

Please contact our Customer Support team through Live Chat or email us at [email protected].

Include:

Our team will review your request and explain the next step.