If you’ve paid with Klarna and your order is refunded, here’s what happens:
No actions are needed from your side as Klarna automatically handles the entire refund process.
Once we issue the refund, Klarna will automatically update your account.
Any upcoming payments will be paused, adjusted, or canceled.
If you’ve already paid, Klarna will refund the amount back to your original payment method.- You do not need to pay your Klarna invoice before receiving your refund; Klarna manages this automatically.
To track the status of your refund, you can log into your Klarna account or use the Klarna app for real-time updates.- Note that after a refund is processed, your Klarna account balance may still temporarily show as outstanding due to system refresh delays. This is a normal part of the process and will usually resolve automatically.- If your order was canceled but a replacement parcel was issued and delivered, the Klarna payment remains valid for the replacement. No further action is needed.
Refunds will only be reflected in your Klarna account after the return has been received and processed. If the return hasn’t been processed yet, the payment won’t be adjusted.
For certain products, such as foundation, Meroda Cosmetics may issue a full refund without requiring the item to be returned. Refer to the refund policy for more details.
Klarna will notify you by email as soon as the refund is processed.
Additionally, you can monitor the progress of your refund through the Klarna app or by logging into your Klarna account to ensure transparency throughout the process.
Please allow up to 10 business days for Klarna to update your account fully. Refund timing is also subject to short processing delays due to synchronization updates in Klarna's systems. If you don’t see the refund after 10 business days, you can contact Klarna directly for an update.
Klarna processes refunds automatically once issued by Meroda Cosmetics, ensuring minimal delays on their end. If you encounter issues such as receiving a message about items left in your cart after attempting to pay with Klarna, it may indicate that the payment process was not completed. Check your Klarna account for payment confirmation. If no payment is recorded, return to the store and place the order again, ensuring the payment process is fully completed.