Customs fees, import duties, local taxes, or carrier handling charges may apply when your Meroda order is shipped outside the European Union. These charges are set by local authorities or delivery carriers and are not controlled by Meroda.
Who this applies to
This article applies to orders placed through the International store and shipped to countries where import charges may apply.
Depending on your delivery country, your order may be checked by customs before it can be delivered.
What you need to know
For deliveries outside the EU, your local customs authority or delivery carrier may charge:
import duties
local taxes
customs clearance fees
carrier handling or administration fees
These charges are the customer’s responsibility unless stated otherwise at checkout.
The exact amount can depend on your country’s import rules, the value of your order, and the carrier’s customs process. Meroda cannot confirm the final amount in advance, as these fees are calculated locally.
If you are asked to pay customs charges
If customs charges apply, the carrier or local customs authority may contact you directly before delivery.
To avoid delays, please follow the payment instructions provided by the carrier or customs authority.
If you are unsure whether a payment request is genuine, check the tracking link first or contact the carrier directly using their official contact details.
If customs charges are not paid
If applicable customs fees, import duties, or local taxes are not paid, the parcel may be:
delayed
returned to sender
held by customs
abandoned or destroyed, depending on the local customs and carrier process
If a parcel is returned because import charges were refused or not paid, the original shipping cost may not be refundable. Reshipping the order may also require a new shipping fee.
Can Meroda change the customs value?
No. We cannot change the declared value of an order, mark the parcel as a gift, or adjust customs information after dispatch.
Customs information must match the order details.
When to contact us
Please contact us through Live Chat if:
your tracking has not updated for several days
your parcel appears to be returned to sender
you believe there is an issue with the delivery process
you received an incorrect, damaged, or defective item
When contacting us, please include your order number and a screenshot or copy of any customs or carrier message you received.