Customs fees, import duties, local taxes, or carrier handling charges may apply when your Meroda order is shipped outside the European Union. These charges are set by local authorities or delivery carriers and are not controlled by Meroda.
Who this applies to
This article applies to orders placed through the International store and shipped to countries where import charges may apply.
Depending on your delivery country, your order may be checked by customs before it can be delivered.
What you need to know
For deliveries outside the EU, your local customs authority or delivery carrier may charge:
import duties
local taxes
customs clearance fees
carrier handling or administration fees
These charges are the customer’s responsibility unless stated otherwise at checkout.
The exact amount can depend on your country’s import rules, the value of your order, and the carrier’s customs process. Meroda cannot confirm the final amount in advance, as these fees are calculated locally.
For specific questions about customs fees, customers are advised to contact their local customs office.
Duties Prepaid (DDP) Shipping Option
For some countries, Meroda Cosmetics offers a Duties Prepaid (DDP) shipping option at checkout. This allows customers to pay import duties and taxes in advance, avoiding unexpected charges upon delivery. Check the availability of this option for your country during the checkout process. Selecting DDP ensures that all applicable duties and taxes are prepaid, meaning you should not be charged again by customs upon delivery. Additionally, the DDP fee is non-refundable as it represents the actual prepayment of import duties and taxes required to clear your shipment through customs.
Customs Fees for Replacement Shipments
Will I be charged customs fees for a replacement shipment?
Free replacement shipments should generally not incur additional customs fees. However, local customs or carriers may still request payment in some cases.
What should I do if I am asked to pay customs fees for a replacement shipment?
If you are asked to pay customs fees for a free replacement shipment, follow these steps:
Inform your local postal office or carrier that the shipment is a no-cost replacement for items missing from the original order.
Provide the replacement order confirmation as proof, showing that the order total was €0 (no charge). This helps classify the parcel correctly and avoid duplicate customs charges.
What if I still incur unexpected customs fees on a replacement shipment?
If unexpected customs or import fees are charged on a replacement shipment, you can provide proof of payment to Meroda Cosmetics. The merchant will review the charges and may reimburse or resolve the issue as appropriate.
Norway VAT
For orders placed after 20 July 2026, Norway VAT charges were not included in the final sale price at checkout.
If the Norwegian Tax authorities request payment for VAT on one of these orders, please be aware that Meroda Cosmetics will not refund those charges. This is because the VAT was not collected by Meroda as part of your order — it is a separate obligation between you and the Norwegian Tax authorities.
If you are asked to pay customs charges
If customs charges apply, the carrier or local customs authority may contact you directly before delivery.
To avoid delays, please follow the payment instructions provided by the carrier or customs authority.
If you are unsure whether a payment request is genuine, check the tracking link first or contact the carrier directly using their official contact details.
If customs charges are not paid
If applicable customs fees, import duties, or local taxes are not paid, the parcel may be:
delayed
returned to sender
held by customs
abandoned or destroyed, depending on the local customs and carrier process
If a parcel is returned because import charges were refused or not paid, the original shipping cost may not be refundable. Reshipping the order may also require a new shipping fee. Additionally, customs fees already paid cannot be refunded, even if the order is returned through the normal returns process. Customers who choose not to pay customs fees can initiate a return by contacting Meroda Cosmetics’ support team for guidance. However, customs fees already paid remain non-refundable.
Can Meroda change the customs value?
No. We cannot change the declared value of an order, mark the parcel as a gift, or adjust customs information after dispatch.
Customs information must match the order details.
When to contact us
Please contact us through Live Chat if:
your tracking has not updated for several days
your parcel appears to be returned to sender
you believe there is an issue with the delivery process
you received an incorrect, damaged, or defective item- you are charged unexpected customs fees on a replacement shipment
When contacting us, please include your order number and a screenshot or copy of any customs or carrier message you received.