We want you to feel confident when shopping with Meroda. If you try an eligible product and it does not feel quite right for you, our Product Satisfaction Guarantee may be able to help.
What is the Product Satisfaction Guarantee?
Choosing makeup online can be difficult. A shade, finish, or formula can look and feel different once you try it at home.
Our Product Satisfaction Guarantee is here to support you if an eligible product is not the right match for you. Simply contact us, share your feedback, and our team will review your request.
This guarantee is separate from your legal rights. If your product arrived damaged, faulty, incorrect, unsafe, or not as described, we will always review this under your applicable consumer rights.
When can the guarantee help?
The guarantee may help if you tried an eligible Meroda product and it was not quite what you expected.
For example:
the shade was not the right match for you
the finish looked different than expected
the formula did not feel right for your skin
the product did not give the result you hoped for
We understand that makeup is personal, and our team will do their best to guide you through the next step.
Which products are included?
The Product Satisfaction Guarantee may apply to selected Meroda cosmetic products.
Eligible products will have a clear Product Satisfaction Guarantee badge on the product page, so you can easily see whether the guarantee applies before you order.
Not every item is covered. Our team will always check your order and product before confirming which solution is available.
Who can request it?
You may be able to request the Product Satisfaction Guarantee if:
you bought the product directly from Meroda Cosmetics
the product is included in the guarantee
you contact us within the applicable guarantee period
you can share what did not work well for you
In some cases, the guarantee may be limited to one request per product per customer.
Which products may not be included?
Some products may not be eligible for the Product Satisfaction Guarantee.
This may include:
bundles or sets
multipacks
free gifts
cosmetic tools or accessories
repeat requests for the same product
If you are unsure whether your product is included, please contact us. We will be happy to check this for you.
What information should I send?
To help us review your request, please contact Customer Support with:
your order number
the product name
a short explanation of what did not work for you
photos or extra information, if requested
You do not need to write a long message. A simple explanation is enough to help us understand what happened.
What solution can I receive?
After reviewing your request, we will let you know which solution is available.
Depending on your product and situation, this may include:
help choosing a better match
a replacement product
store credit
a refund
The available solution may vary depending on your order, the product, and the reason for your request.
Is this the same as a normal return?
No. A standard return usually applies to products that are unused, unopened, and sealed within the return period.
The Product Satisfaction Guarantee is different. It may apply to selected products after you have tried them, if the product was not the right match for you and the guarantee conditions are met.
How to contact us
Please contact our Customer Support team through Live Chat or email us at [email protected].
Include your order number, the product name, and a short explanation of what did not work for you. Our team will review your request and explain the next step.