Product Satisfaction Guarantee
We want you to feel confident when trying Meroda products. That's why selected products are covered by our voluntary Product Satisfaction Guarantee.
This guarantee is a goodwill policy offered by Meroda Cosmetics and is separate from your statutory consumer rights.
Which products are covered?
Only products that are clearly marked as eligible on their individual product page are covered by the Product Satisfaction Guarantee.
Eligible products will display a clear badge, notice, or statement confirming that the guarantee applies. This information may appear on the product images, in the product details, or below the product specifications.
Eligibility for the Product Satisfaction Guarantee is determined solely by the information shown on the product page at the time of purchase.
While our website, advertisements, campaign pages, emails, and social media content may refer to the existence of the Product Satisfaction Guarantee, these communications are intended to explain the programme generally and do not automatically make all products eligible.
To confirm whether a specific product is covered, please refer to its product page. Products that do not display a clear indication of eligibility are not covered by the Product Satisfaction Guarantee.
Shipping charges are non-refundable under the Product Satisfaction Guarantee.
What does the guarantee mean?
If an eligible product doesn't meet your expectations, you may be able to receive a refund without returning the product, subject to the conditions of the guarantee.
The Product Satisfaction Guarantee applies only to:
A first-time purchase of an eligible product.
One single cosmetic item.
One claim per eligible product type per customer.
The guarantee does not apply to multiple units of the same product, even if they were purchased separately. For example, if you purchase three eligible foundations, only one foundation may be considered under the guarantee.
To review a claim, we may ask for:
Proof of purchase.
Information about your experience with the product.
Photos or other supporting information.
Confirmation that the guarantee conditions have been met.
Each request is reviewed individually.
What is not covered?
The Product Satisfaction Guarantee does not apply to:
Repeat purchases of the same product.
Multiple units of the same product.
Bundles and gift sets.
Multi-packs.
Cosmetic tools and accessories.
Makeup brushes.
Makeup bags.
Free gifts and promotional items.
Products not clearly marked as eligible on their product page.
These items are covered by our standard Returns & Refunds Policy instead.
Returning products that are not covered
Products not covered by the Product Satisfaction Guarantee can only be returned if they are received back in perfect, resellable condition.
To be eligible for a refund, the item must be:
Unopened and unused.
Fully sealed in its original packaging.
Returned with all labels, seals, accessories, inserts, and free gifts.
Free from any signs of use, testing, handling, damage, or tampering.
Returned with all stickers and seals intact.
For bundle purchases, all items included in the bundle must be unopened, unused, and returned together to be eligible for a refund. Because bundles are sold under a separate promotional pricing model, partial returns are not eligible for a refund. A refund can only be issued when the complete bundle is returned in full and all items are received in resellable condition for restocking.
If an item has been opened, tested, used, removed from its packaging, or has broken seals or stickers, it cannot be refunded under our standard return policy.
This requirement exists because cosmetic products and beauty tools are personal-use hygiene products and cannot be safely resold once opened.
Faulty, damaged, unsafe, or incorrect items
If your item arrives faulty, damaged, unsafe, incorrect, or not as described, please contact our Customer Service team.
These situations are reviewed separately and are not affected by the Product Satisfaction Guarantee. We will assess the issue and provide the appropriate remedy in accordance with applicable consumer protection laws.