You can use your Meroda customer account to view your order history, check order details and manage saved account information.
Depending on the Meroda store you are using, you may see one of two login screens:
If you are asked to enter your email address and then a six-digit code, your account does not use a password.
If you are asked to enter both an email address and a password, follow the password-login instructions below.
Always open the account page through the same Meroda store where you placed your order.
How do I sign in with an email code?
If the login page only asks for your email address:
Enter the email address associated with your Meroda order or customer profile.
Check your inbox for a six-digit verification code.
Enter the code on the login page.
This type of account does not use a password, so there is no password to remember or reset.
Never share your verification code with anyone, including Meroda Customer Support. Our team cannot see or retrieve your code.
I never created an account. Can I still sign in?
Yes. On the email-code version of Meroda accounts, you do not need to register separately.
If you previously placed an order using that email address, a customer profile may already exist for you. Enter the same email address you used at checkout to access the account and its order history.
If you enter an email address that is not connected to an existing customer profile, a new profile will be created automatically. This new profile will not show orders placed under another email address.
I have not received my verification code
Try the following:
Confirm that the email address was entered correctly.
Check your spam, junk, promotions and filtered folders.
Search your inbox for an email from Meroda.
Return to the login page and request one new code.
Enter the code from the newest email you received.
Do not request several codes in quick succession, as this can make it difficult to identify which code should be used.
If the code still does not arrive, our support team will need:
The email address you are trying to use
The Meroda store or country website you are using
A screenshot of the login page, without displaying any verification code
Confirmation that you checked your spam and filtered folders
A missing email does not necessarily mean that no customer profile exists.
My verification code is invalid, expired or not working
Return to the login page and request a new code. Enter the newly received code carefully and make sure there are no extra spaces.
If you requested more than one code, use the code from the newest email.
If the page says that you have made too many attempts, follow the waiting period shown on the screen before trying again. Do not continue requesting codes while access is temporarily restricted.
Never send the code to Meroda Customer Support.
The verification code is being sent to an email address I cannot access
To sign in using an email code, you must be able to access the inbox connected to the customer profile.
If you are already signed in, you may be able to change your account email through your profile:
Open your account.
Select your initials.
Select Profile.
Select the pencil icon in the profile section.
Enter the new email address and select Save.
Complete the email-verification step.
If you are signed out and cannot access the registered email address, our support team must review the account and verify ownership before any account-level change can be considered.
Provide:
The previous account email
A new email address you can access
Your full name
A previous Meroda order number, if available
For security reasons, an email change cannot be guaranteed until the review is complete.
Why can’t I reset my password?
If the login page asks only for your email address followed by a six-digit code, your account does not have a password. Enter your email and use the verification code sent to your inbox.
Only use the password-reset option if the login page asks for both an email address and a password.
How do I sign in when the page asks for a password?
If the login page asks for both an email address and a password:
Enter the email address and password used when the account was created.
If you have forgotten the password, select Forgot your password?
Enter the email address associated with your account.
Open the password-reset email and follow the link.
Passwords must contain between 5 and 40 characters. Special characters are allowed.
I have not received my password-reset email
Try the following:
Confirm that you entered the correct email address.
Check your spam, junk, promotions and filtered folders.
Search your inbox for an email from Meroda.
Return to the login page and request one new password-reset email.
If you never created a password-based account, select Create account instead of repeatedly requesting a password reset.
If the reset email still does not arrive, our support team can review whether a legacy account exists under the email address. We cannot see or retrieve an existing password.
My password-reset link has expired or does not work
Return to the login page, select Forgot your password? and request a new password-reset email.
Use the link from the newest reset email. If the page displays a temporary restriction because of repeated attempts, wait for the period stated on the screen before trying again.
I received an invitation to activate my account
Some password-based accounts require an account invitation to be accepted.
Account-invitation links are valid for 30 days. If the invitation has expired, you can normally select Create account on the password-based login page and register using the email address associated with your Meroda customer profile.
If registration does not work, our support team can review the existing customer profile and whether a new invitation is needed.
The website says that my email or password is incorrect
First confirm that:
There are no spelling mistakes or spaces in the email address.
You are using the email address connected to your Meroda account.
You are on the same Meroda country store where you created the account.
Your browser or password manager has not entered an old password automatically.
If the page asks for a password, use Forgot your password? to create a new one.
If the page asks for a six-digit code, do not attempt to use an old password. Request a login code instead.
I can log in, but my order is missing
Orders are connected to the email address and Meroda store used when the order was placed.
Check that:
You signed in through the same Meroda country store where you placed the order.
You used the exact email address entered during checkout.
The order confirmation was not sent to a different email address.
There was no spelling mistake in the checkout email.
Signing in with a different email address can create or open a separate profile with no order history.
If the order is still missing, provide our support team with:
The missing order number
The email address used at checkout
The email address used to sign in
The Meroda store where the order was placed
A missing order in the account does not mean that the order itself has been cancelled or lost.
Can I combine two Meroda accounts?
Customers cannot merge two profiles by changing the email address on one of them.
If you have orders under two different email addresses and want the profiles combined, our support team must review and merge the customer profiles where possible.
Provide:
Both email addresses
Your full name
An order number associated with each email address, if available
The email address you want to keep
The profiles must be verified before they can be combined.
How do I change my name or account email?
If you sign in using an emailed verification code:
Open your customer account.
Select your initials.
Select Profile.
Select the pencil icon in the profile section.
Update your name or email address.
Select Save.
If you change your email address, you will be asked to verify the new address.
If your account uses an email and password, contact our support team to request a change to the name or email connected to the customer profile.
Changing an account email does not merge separate customer profiles.
How do I change a saved address?
If you use an email-code account:
Open your account.
Select your initials.
Select Profile.
Find the address section.
Select the pencil icon next to the address.
Make the changes and save them.
If you use an email-and-password account:
Sign in to your account.
Open Account details.
Select View addresses.
Select Edit next to the relevant address.
Save the changes.
Updating a saved address only changes the address stored for future use. It does not change the delivery address on an order that has already been placed.
The login page is blank, frozen or keeps returning me to the same screen
Try these steps in order:
Refresh the page.
Open the page in a private or incognito browser window.
Clear your browser’s cache and cookies.
Confirm that your browser is up to date.
Confirm that your browser is not blocking all cookies.
Try a different browser or device.
Try a different internet connection, such as mobile data.
Temporarily disable a VPN or restrictive firewall, if applicable.
Reopen the account page through the same Meroda store where you placed your order.
If the problem continues, provide our support team with:
The page URL
A screenshot of the page or error
The exact error message
Your device and browser
The troubleshooting steps already completed
Do not include a password or verification code in the screenshot or message.
Sign in with Shop, Google or Facebook is not working
If another sign-in option is displayed but does not work, use the standard Meroda sign-in method instead:
On an email-code page, enter your email address and request a six-digit code.
On a password page, enter your email and password or use Forgot your password?
Use the same email address that is connected to your Meroda orders. Using a different email through Shop, Google or Facebook can open or create a different customer profile.
I think someone else has accessed my account
Secure the email account connected to your Meroda profile immediately by changing its password and reviewing its security settings.
Do not share any Meroda verification codes or password-reset links.
Inform Meroda Customer Support and provide:
The email address connected to the account
Any account changes you do not recognize
Relevant order numbers
The approximate time you noticed the problem
Do not send us your email password, Meroda password or verification code.
What information should I provide if the problem remains unresolved?
Provide:
The email address you are trying to use
The Meroda store or country website
Whether the page asks for a code or a password
The exact error message
A screenshot that does not show a password or verification code
Your device and browser
The troubleshooting steps you already completed
Whether you can access the registered email inbox
A previous order number, if relevant
This allows our support team to review the problem without asking you to repeat the same troubleshooting.