Your data belongs to you. Under European data protection laws, you have the right to request that we delete your personal information. Here's how it works—simple and straightforward.
Your Right to Erasure
Under the General Data Protection Regulation (GDPR), you have the right to request deletion of your personal data held by Meroda Cosmetics. This is sometimes called the "right to be forgotten."
What We Can Delete
We can erase most personal information we hold about you, including:
Your name, email address, and contact details
Delivery and billing addresses
Order history and purchase information
Account profile information
Payment details (already deleted after transactions)
Communication records
What We Must Keep
For legal and safety reasons, we may need to retain some data:
Records required by tax laws (typically 7 years)
Information needed to prevent fraud or verify your identity
Data required by payment processors or shipping providers
Records of your request itself (to comply with GDPR)
How to Submit a Deletion Request
To request deletion of your data:
Via Email: Send a clear email to [email protected] with the subject line: "GDPR Data Deletion Request"
Include:
Your full name
The email address associated with your account
A statement confirming you want your personal data deleted
Your signature (digital is fine)
Via Chat: Use the chat button on our website and let us know you want to submit a GDPR data deletion request. We'll guide you through the process.
What Happens Next
Once we receive your request:
Confirmation – We'll confirm receipt of your request within 3 business days
Verification – We may ask for proof of identity to ensure security
Processing – We'll process your deletion within 30 days (we may extend to 60 days for complex cases)
Confirmation of Deletion – We'll confirm when your data has been deleted
Important to Know
Your deletion request is free of charge
We cannot delete data that's legally required to be kept
Once deleted, we cannot recover your data—you'll need to create a new account if you shop with us again
Your request will not affect data that's already been anonymized or is held by third parties (like payment processors)
Questions or Issues?
If we refuse your deletion request (because we're legally required to keep the data), we'll explain why in writing.
If you're unhappy with our response, you have the right to lodge a complaint with your local data protection authority.
Need Help?
Reach out anytime. Contact us via chat or email at [email protected]. We're here to make the process simple and answer any questions you have about your data and privacy rights.