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How can I change or cancel my order?

Placed a Meroda order? Learn how to change your address, products, quantities or details, add items, download an invoice, or cancel within 15 minutes.

What can I change?

During the 15-minute window, you can:

  • Edit your shipping address

  • Change product quantities

  • Swap a product

  • Change a product variant, such as its colour, shade or SPF

  • Update your phone number or email address

  • Add more items

  • Download your invoice

  • Cancel your order

How do I edit my order?

  1. Log in to your Meroda account.

  2. Open your account’s order list.

  3. Select the order you have just placed.

  4. Choose the change you would like to make.

  5. Review and confirm your update.

Please make sure you save or confirm any changes before the 15-minute window ends.

Why do I only have 15 minutes?

Our fulfilment centre starts preparing orders shortly after they are placed so that we can dispatch them as quickly as possible. Once the 15-minute editing window has closed, your order may already be in preparation and can no longer be changed or cancelled.

We recommend checking your delivery address, contact details and products as soon as your order is confirmed.

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