At Meroda, we strive to provide a seamless shopping experience while maintaining transparency in our refund policy. Below are the key points regarding bundle purchases and how we handle exceptional circumstances.
Bundles & Sets: Refund Exclusions
Bundles and multipacks are non-refundable. If you purchase a set (e.g., a trio of foundations), we cannot process refunds for the entire bundle.
To avoid any issues, we recommend carefully reviewing product descriptions and customer reviews before purchasing a bundle.
Bundles are priced as exclusive deals, which is why they are excluded from refund eligibility.
Exceptional Circumstances
If any item within a bundle arrives damaged or defective, please contact us immediately.
We prioritize customer satisfaction and will assess each case individually.
Depending on the situation, we may offer a replacement or exchange for the affected item to ensure you receive the high-quality products you expect from us.
Our Commitment to You
While certain exclusions apply, we remain dedicated to exceptional customer service. If you have any concerns or questions regarding your order, our support team is here to help!