What to Do If There’s a Problem with Your Delivered Order
We’re sorry to hear there’s been an issue with your delivery. Whether your parcel arrived damaged, incomplete, or not at all — we’re here to help. The most important thing is to contact us as soon as possible so we can investigate and resolve the issue quickly.
Step-by-Step: What You Should Do
Reach Out to Us Immediately
Contact our Customer Support team as soon as you notice a problem. The sooner you get in touch, the more effectively we can assist.Keep All Original Packaging
Please do not throw away the shipping box, inner packaging, or the shipping label. We often need this information to open an investigation with the courier. Without it, we may not be able to offer a full resolution.Take Clear Photos
When contacting us, please include:A clear photo of the shipping label on the box
A photo showing the contents of the package
Photos of any damage to the packaging or items
Include the Following Details
Your order number
A description of what went wrong
Any other relevant information, such as whether the box appeared tampered with or damaged when it arrived
Why This Is Important
We work with a range of delivery partners, and many require evidence such as photos or packaging to open a claim. Without this, we may be limited in how we can support you.
If you're unsure what to do, please get in touch. Our team is always here to help.