If your tracking status indicates that your package has been delivered but you haven’t received it, follow these steps:
Step 1: Look Around & Check Nearby
Check with Neighbors: Sometimes, couriers leave packages with neighbors.
Search Your Safe Spot: If you have a designated delivery area (e.g., porch, mailbox, or reception desk), check there.
Step 2: Report the Missing Package
If the package is still missing, submit a support ticket on our website.
Select the appropriate category and provide details about your order and the issue.
Act quickly, as tracking and delivery information is not stored indefinitely.
Step 3: Investigation Process
Once you report the issue, our team will initiate an investigation with the shipping carrier.
This process may take some time as we gather updates from our logistics partners.
Step 4: Stay Updated
We’ll notify you as soon as we have more information and advise on the next steps.
Prevent Future Issues: Consider Premium Shipping Insurance
For added security, you may want to opt for Premium Insurance on future orders.
If a package goes missing, we can issue a replacement immediately while the insurance covers the investigation process.
By following these steps, you’ll help us resolve your issue as quickly as possible.