If your tracking status indicates that your package has been delivered but you haven’t received it, follow these steps:
Step 1: Use Tracking Tools
Common Causes for Delivery Issues
There are several reasons why a package might not be delivered as expected, even when you're available:
Missed Delivery Attempts: Couriers may incorrectly state that no one was present at the delivery location.
Redirection to Another Location: Packages are often delivered to a nearby pick-up point instead of the provided address.
System Errors or Delivery Delays: On rare occasions, miscommunication between systems may delay a delivery attempt.
Zone or Address Restrictions: Certain couriers may not deliver to all locations, requiring customers to update their delivery addresses to accessible areas.
Utilize the tracking number associated with your order to verify the delivery status.
Check the tracking history for any updates or delivery issues to help identify the package’s location.
Use the tracking link in your confirmation email or the "My Orders" section to monitor your package status and ensure your delivery details are correct.
Step 2: Look Around & Check Nearby- Verify Delivery Status:
Search Unexpected Locations: Look behind plants, near side doors, or hidden areas around the delivery location.
Double-check the tracking information provided by the shipping carrier to confirm the package is marked as delivered. Look for updates about delivery attempts, such as messages indicating "no one was available to receive," and notifications about redirections to pick-up locations.
Confirm Address: Ensure the delivery address on the order matches your current residence to rule out address-related issues.
Inspect Delivery Notifications: Check for any delivery notifications or notes about unsuccessful attempts.
Check with Neighbors: Sometimes, couriers leave packages with neighbors
Check Nearby Pick-Up Points: Use the tracking details to identify if the package was redirected to a nearby pick-up location and pick it up promptly.
Search Your Safe Spot: If you have a designated delivery area (e.g., porch, mailbox, or reception desk), check there.
Visit Your Local Post Office: If the package is still missing, visit your local post office or courier office with the tracking number.
Step 3: Report the Missing Package
If the package is still missing, start a conversation via Chat with our support team. They're here to assist you.
Provide as many details as possible to help the team to assist yo ubetter.
Include your order number, tracking number, and a brief description of the issue to expedite support.
Act quickly, as tracking and delivery information is not stored indefinitely.
If you suspect an error by the courier service, contact the company's customer service directly. Provide all important details, such as your tracking number, and request a resolution before initiating a claim with us.
Step 4: Investigation Process
Once you report the issue, our team will initiate an investigation with the shipping carrier.
This process may take some time as we gather updates from our logistics partners.
Please note that packages are sometimes marked as delivered prematurely. If so, wait at least one extra business day before reporting the issue.
Step 5: Stay Updated
We’ll notify you as soon as we have more information and advise on the next steps.
For International Orders or Delays
Allow additional time for customs or transit delays.
Use the tracking link for updates, and contact support if the package does not arrive within a reasonable time.
Monitor for Redelivery Attempts
Resolving Issues with Incorrect Shipment Notifications
Sometimes, shipment notifications might list incorrect details, such as the wrong country. If this happens:
Verify that your correct address is saved in the seller’s shipping system.
Monitor the shipment’s status regularly.
If you do not receive the package within the expected timeframe, contact the seller immediately to ensure the package is rerouted correctly.
Couriers often schedule a second attempt if the first attempt fails. Carefully monitor the tracking information for updates about when the next delivery is scheduled, and take note if no updates are provided within a few days.
Prevent Future Issues: Consider Premium Shipping Insurance
For added security, you may want to opt for Premium Insurance on future orders.- Consider choosing delivery signatures for valuable orders to ensure packages are handed directly to you.
Regularly update your delivery address to avoid misdeliveries.
Check your email frequently for order status and tracking updates for better monitoring.
If a package goes missing, we can issue a replacement immediately while the insurance covers the investigation process.
By following these steps, you’ll help us resolve your issue as quickly as possible.
Common FAQs
What if I missed the delivery? Most couriers will retry delivery or hold the package for pickup.
What happens if the package is returned to sender? You can opt to have it resent or request a refund (excluding shipping).
What if delivery attempts fail completely? Many couriers temporarily hold undelivered packages for customer pickup before returning them to the sender. Contact the courier to understand your options and act quickly.
What if a shipment notification contains incorrect details? Confirm your address with the seller, monitor tracking updates, and contact the seller immediately if the package appears to be wrongly routed.
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Our team is ready to assist you in real time. Whether you have a question about an order, a product, or a return—we’ve got you covered!