If your tracking status indicates that your package has been delivered but you haven’t received it, follow these steps:

Step 1: Use Tracking Tools

Utilize the tracking number associated with your order to verify the delivery status.
Check the tracking history for any updates or delivery issues to help identify the package’s location.
Use the tracking link in your confirmation email or the "My Orders" section to monitor your package status and ensure your delivery details are correct.

Step 2: Look Around & Check Nearby- Verify Delivery Status:

Search Unexpected Locations: Look behind plants, near side doors, or hidden areas around the delivery location.

Double-check the tracking information provided by the shipping carrier to confirm the package is marked as delivered

Confirm Address: Ensure the delivery address on the order matches your current residence to rule out address-related issues.
Inspect Delivery Notifications: Check for any delivery notifications or notes about unsuccessful attempts.

Search Your Safe Spot: If you have a designated delivery area (e.g., porch, mailbox, or reception desk), check there.
Visit Your Local Post Office: If the package is still missing, visit your local post office or courier office with the tracking number.

Step 3: Report the Missing Package

If the package is still missing, start a conversation via Chat with our support team. They're here to assist you.
Provide as many details as possible to help the team to assist yo ubetter.
Include your order number, tracking number, and a brief description of the issue to expedite support.
Act quickly, as tracking and delivery information is not stored indefinitely.

Once you report the issue, our team will initiate an investigation with the shipping carrier.
This process may take some time as we gather updates from our logistics partners.
Please note that packages are sometimes marked as delivered prematurely. If so, wait at least one extra business day before reporting the issue.

We’ll notify you as soon as we have more information and advise on the next steps.

Allow additional time for customs or transit delays.
Use the tracking link for updates, and contact support if the package does not arrive within a reasonable time.

For added security, you may want to opt for Premium Insurance on future orders.- Consider choosing delivery signatures for valuable orders to ensure packages are handed directly to you.
Regularly update your delivery address to avoid misdeliveries.
Check your email frequently for order status and tracking updates for better monitoring.
If a package goes missing, we can issue a replacement immediately while the insurance covers the investigation process.

By following these steps, you’ll help us resolve your issue as quickly as possible.

What if I missed the delivery? Most couriers will retry delivery or hold the package for pickup.
What happens if the package is returned to sender? You can opt to have it resent or request a refund (excluding shipping).

Need help? We're here for you!
To start a live chat with our support team, simply click the chat icon in the bottom-right corner of your screen:

Our team is ready to assist you in real time. Whether you have a question about an order, a product, or a return—we’ve got you covered!