We understand how frustrating it can be when something doesn’t work as expected at checkout — we’re here to help.
Why something might not be working
There are a few common reasons why issues can occur during checkout:
Discount conditions not met
(e.g. minimum spend not reached, or code excludes certain products like bundles or sale items)Multiple promotions in the cart
Most offers can’t be combined, so one promotion may block anotherProduct restrictions
Some items are excluded from specific offers or discountsExpired or limited-time offers
The code or promotion may no longer be activeCheckout or session issues
The page may have timed out, or the session expired during checkoutBrowser or device issues
Sometimes cookies or cached data can interfere with checkout functionality
Before completing your purchase
If something doesn’t look right, we recommend pausing your order before finalising payment.
Once an order is placed, we’re often unable to make changes or apply adjustments afterwards.
Quick things to try
Refresh the page
Clear your cart and add the items again
Try a different browser or device
Re-enter the code or re-check your details
💬 Start a Live Chat with Us
Need help? We're here for you!
To start a live chat with our support team, simply click the chat icon in the bottom-right corner of your screen:
When contacting us, please provide details such as the discount code you tried using, the items in your cart, and any error messages you encountered.
Our team is ready to assist you. Whether you have a question about an order, a product, or a return—we’ve got you covered!