We understand how frustrating it can be when a discount code doesn’t apply at checkout. Technical issues can happen, but don’t worry—we’re here to help!
Sometimes, discount codes may fail to work due to certain restrictions or conditions. It’s helpful to understand these common reasons before proceeding with your purchase.
What to Do Before Completing Your Purchase
Pause your order before finalizing payment. If you proceed without the discount applied, the full amount will be charged, and we won’t be able to adjust it afterward. This helps you avoid unnecessary refund complications.
Additionally, verify that the items in your order meet the eligibility requirements of the discount code. Some codes may not combine with other promotions or require a minimum cart value to activate.
Instead, contact our Customer Service Team right away. Let us know you encountered a problem using your discount code, and we’ll assist you in resolving the issue.
Double-check your order details, including item eligibility and any active promotions, to save time and ensure the issue can be resolved quickly.
What Happens Next?
What Happens Next?
Once you reach out, here’s what to expect:
Personalized Support – Our team will investigate the issue and guide you through the next steps.
Updates on Code Availability – We’ll notify you when the discount code is working again, ensuring you can still access your savings.
Ensured Savings – Even if there’s a short delay, we’re committed to making sure you receive the discount you were entitled to.
Why Waiting is the Best Option
By pausing your purchase and reaching out to us, you’re ensuring that your discount is applied correctly. This avoids unnecessary refunds and ensures a smooth shopping experience.
For example, discount codes like SUNNY20 might not be stackable with other offers or may require a minimum cart total, so checking these factors beforehand can save you time.
Get Ready for Great Savings!
While we sort this out, feel free to browse our latest collections and plan your next purchase. Your savings are just around the corner!
Thank you for being part of our community—we look forward to bringing you more amazing deals and a seamless shopping experience.
Thank You for Your Patience
We truly appreciate your understanding while we work through any technical hiccups. Your satisfaction is our priority, and we’re dedicated to making things right. If you need further assistance, our Team is always here to help.
💬 Start a Live Chat with Us
Need help? We're here for you!
To start a live chat with our support team, simply click the chat icon in the bottom-right corner of your screen:
When contacting us, please provide details such as the discount code you tried using, the items in your cart, and any error messages you encountered.
Our team is ready to assist you in real time. Whether you have a question about an order, a product, or a return—we’ve got you covered!