If you received the wrong items in your order, don’t worry—we’re here to resolve it quickly!
How to Report the Issue
Contact Us Immediately
Reach out to our customer service team as soon as you notice the mistake via the Help button on our website.
2. Provide Photos
Send clear pictures of:
The items you received.
The shipping label on the package.
3. Return & Replacement Process
Our team will guide you through the return process for the incorrect items.
We will arrange for the correct items to be sent to you as soon as possible
We strive for a seamless shopping experience, and if there’s ever a mix-up, Meroda Cosmetics is committed to making it right.
Your satisfaction is our top priority!
💬 Start a Live Chat with Us
Need help? We're here for you!
To start a live chat with our support team, simply click the chat icon in the bottom-right corner of your screen:
Our team is ready to assist you in real time. Whether you have a question about an order, a product, or a return—we’ve got you covered!