If your package was returned to us, don’t worry—we’ve got you covered! Here’s everything you need to know and how to move forward smoothly.
Why Was My Package Returned?
Delivery services have different procedures, and your package may have been returned for one of these reasons:
Missed Delivery Attempts: Some couriers try delivering twice before returning the package, while others only attempt once.
Pickup Point Expiration: If your package was taken to a pickup location but not collected within the allowed timeframe, it’s sent back.
Address Issues: If there was an issue with the shipping address, the courier may have been unable to complete the delivery.
Check your email (including your spam/junk folder) for any courier updates regarding your package’s status.
What Should I Do Now?
Step 1: Check Your Tracking Link
Your package tracking will update to show whether it’s still in transit, at a pickup point, or on its way back to us.
Step 2: Decide How You’d Like to Proceed
Once confirmed that your package is being returned, you have two options:
✔️ Request a Resend – If you still want your order, we’ll ship it again. Make sure your address is correct before requesting a resend.
✔️ Request a Refund – If you’d rather not wait, we can refund your order (excluding shipping costs).
How to Submit Your Request
Go to our website and open a support ticket.
Select either “Resend” or “Refund.”
If resending, confirm your shipping details.
If refunding, we’ll process it minus the shipping cost.
Wait for our confirmation email. Our team will guide you through the next steps!
What Happens Next?
As soon as we receive your request, we’ll review it and update you on the process.
If you’ve chosen a resend, we’ll get your package on its way as soon as possible.
If you’ve opted for a refund, we’ll process it promptly so the funds return to your account.
If you have any further questions, don’t hesitate to reach out—we’re here to help!