You can follow your delivery on our order tracking page.
Where can I find my tracking link?
Once your order has been dispatched, we’ll send you a shipping confirmation email with your tracking information.
Find your shipping confirmation email.
Open the tracking link to view the latest delivery updates.
Check for any instructions from the carrier, such as collecting your parcel or arranging another delivery attempt.
If you cannot find the email, check your spam or promotions folder.
My tracking doesn’t show any updates
Tracking may not show movement immediately after a shipping label is created. Updates appear as the carrier scans your parcel.
Check that you are using the tracking details from your shipping confirmation. For estimated delivery times, visit our Shipping & Delivery page.
If the estimated delivery window has passed, your tracking has not updated for seven working days, or you cannot find your tracking information, contact us through chat or email. Include your order number and the email address used at checkout.
My tracking says “Delivered,” but I haven’t received anything
Check the delivery notification, any delivery photo, safe places around your property and with your neighbours.
If you still cannot locate your parcel, contact us through chat or email. We’ll review the delivery information and help you with the next steps.