At Meroda, we believe beauty should be accessible to everyone—without the stress of returns. That's why we offer something different: the freedom to try our products risk-free, keep them, and share them with someone who might love them.
Here's why we've chosen this approach.
You Can Test Without Worry
Our 100% Match Guarantee means you can try every product with complete confidence. If a shade doesn't work for your skin tone, or a texture isn't your thing, we'll refund you—no questions asked. We want you to experiment, discover, and find what makes you feel beautiful. That shouldn't come with the anxiety of having to ship something back.
Opened Cosmetics Can't Be Resold
Once a cosmetic product is opened, we can't resell it—for safety and hygiene reasons. This is true across the entire beauty industry. So if we asked for your return, we'd have to dispose of it, even if it's barely been used.
Give It to Someone Who'll Love It
Instead, we'd rather you pass it on. Share it with a friend who might adore that shade. Give it to a family member who wants to try Meroda. Leave it with a colleague who complimented your makeup. Your returned product could become someone else's new favourite—and that's beautiful.
Protecting Our Planet
Disposing of thousands of returned products isn't just wasteful—it's harmful to the environment. Packaging, product, transportation emissions... it all adds up. By keeping products in circulation within your community, we reduce waste and make a positive impact together.
A Thoughtful Ask
We're not asking for returns because we trust you, and we trust that you'll make thoughtful choices. Before requesting a refund, consider:
Could a friend or family member enjoy this product?
Does someone in your life have a similar skin tone who might love this shade?
Could this be a gift that brings joy to someone else?
If the answer is yes, please pass it on. If you truly can't use it, we'll still refund you without hesitation—but we're hoping you'll choose to share the love instead.
Our Promise
We're committed to creating products you'll genuinely want to keep or share. Your feedback helps us improve, so if something isn't working, let us know. We listen, we learn, and we evolve—all so that more people can feel confident and beautiful in their own skin.
Thank you for being part of the Meroda community and for considering the bigger picture.